Commercial · New England
Seraphtek commercial work is scoped field IT for small-to-mid firms in Massachusetts, Maine, New Hampshire, Rhode Island, and Connecticut. One operator. Independent contractor — not your IT department unless a written retainer says so. You get a written total range before work starts. No monthly retainer required. The unit of work is the job, not a seat on a help desk.
MA · ME · NH · RI · CT · Remediate · Integrate · Secure · Evolve
Front door
Written punch list. WAN → firewall / Cradlepoint → switch → VLANs → POS / servers / Wi-Fi. What is single-point-of-failure. What is mis-segmented. Recommended first job with a dollar range. What I will not touch.
Lead offer · quoted
$497
This is a quoted commercial job, not a residential Stripe package. Request it. After I confirm the $497 scope in writing, pay that amount or a deposit — minimum $25 — on the quoted checkout. Discovery that expands the audit is requoted before it continues. Not a monthly retainer.
01
Tell me the floor, the sites, and what cannot fail.
02
You get a total range before anything starts. No surprise hours.
03
On-site or remote after the range is agreed. After-hours and weekend cutovers are quoted first.
04
What changed, what is still single-point, what I will not touch.
Four families
Scoped field IT. Not a help-desk seat. Not a second brand.
Toast / Clover / Square / Lightspeed-class cutover. Registers, receipt printers, cash drawers, payment terminals. Dedicated VLAN or SSID so POS is not on guest Wi-Fi. Multi-register shops: switch, cabling, DHCP reservations. After-hours cutover — quoted first — so the floor is live before open.
I am not the merchant of record. I do not perform PCI QSA audits.
Windows Server or small-office server. NAS (Synology / QNAP). Shares and permissions. Local backup plus one offsite copy, with a restore test. Line-of-business app server. One RDS box for the owner who works from home. Microsoft 365 / Entra join and offboarding when that is the job.
I do not run vSphere clusters or Exchange rebuilds.
Firewall install or rebuild: UniFi, SonicWall, FortiGate, Meraki, pfSense / OPNsense. Cradlepoint / Ericsson Cradlepoint IBR / E300-class: SIM, APN, primary LTE or failover. Dual-WAN: cable or fiber plus Cradlepoint, probed and documented. VLAN plan: staff / guest / POS / cameras / IoT. Site-to-site or client VPN. DHCP, DNS, reservations. Written one-page diagram after the job.
Wired plant, patch panel, PoE switch, closet cleanup. Business Wi-Fi, staff vs guest. Printers and scan-to-folder. Microsoft 365 tenant hygiene. Remote access that is not “leave one PC on.” On-site vendor coordination (ISP, POS, cameras). Hire / term checklist. Multi-site property field with a quoted hour pool when the writing says so.
Fit
For
Owner-operator offices and shops — law, dental, CPA, clinics, retail, restaurants. Property managers with many doors. Regional MSPs that need field overflow, not a replacement MSP. Send the PO if you have one; the Service Agreement still sits underneath unless that packet expressly replaces a clause.
Not
Enterprise retainer theater. 24/7 SOC. PCI audit firm. A second brand. In-house IT. Guesswork checkout before a written range.
Method
How the work is done. Not a slogan bolted on after the fact.
R
Find what is failing. Fix it. No padded hours.
I
Devices, accounts, and networks made to work as one.
S
Cleanup, access, backups. Quiet protection.
E
Tune-ups, upgrades, prepaid hours. Keep the environment moving.
Published reference
Commercial work is paid only after a written range. On-site reference is $135/hour with a one-hour minimum, then 15-minute increments. Travel inside the zone confirmed at booking is included; outside that zone is quoted before I roll. After-hours and weekend work is quoted first. Prepaid blocks are a residential buffer unless the writing for this job applies them.
Payment is acceptance of the Terms of Service and Service Agreement. Do not use this checkout for unpublished guesswork.
On-site support · reference
$135per hour
Quoted job / deposit
After a range is agreed, enter that total or deposit at checkout. Minimum $25. Use this for the $497 audit once confirmed, and for every other commercial job.
Prepaid hours · residential
$5505 hours
Standing residential buffer at $110/hour. Applies to a commercial job only when the written range says so. Not a retainer. Unused hours expire 12 months after purchase.
Ask if a block applies →Prepaid hours · residential
$1,05010 hours
Standing residential buffer at $105/hour. Same rule: commercial only if the writing applies the block. Not transferable. 7-day unused refund if no hours have been used.
Ask if a block applies →Agreements
Requesting work, booking a slot, or paying a quoted amount means you agree to the Terms of Service, Service Agreement, and Privacy Policy. A signed quote or PO controls if it conflicts — except payment, cancellation, remote-access authorization, authority, and liability, which still apply unless that writing expressly replaces them.
No surprise hours. If discovery is outside the range, I stop and requote. Time already spent diagnosing at a billed rate is payable.
The person who books or pays must be able to bind the firm. I can ask for an owner or manager on the call, a PO, or other proof. An adult you designate must be present on site, or I need written permission to work unattended.
Monday–Friday, 9:00–17:00 Eastern, unless we agree otherwise. On-site 24-hour cancel. Remote 2-hour cancel. After-hours quoted first.
Do not put card numbers, medical records, student records, or Social Security numbers in the public form. Those jobs need a written addendum first.
Labor on a completed repair is covered 14 days against the same cause, parts excluded. Audits, punch lists, and tune-ups are not warranted beyond the session.
A remote session is consent to connect for the stated job. I remove support tools when we close unless you ask to leave them.
FAQ
Contact
Network and access audit, POS floor, server, firewall, property field, or MSP overflow. Same operator. Written range before work starts. The adult or authorized agent who books is the customer of record.
(603) 212-1165ops@seraphtek.comNeed a calendar slot after the range is agreed? Book a service call. Holding a slot is not a promise the job is in scope. Terms and agreements.
